Refund/Exchange Policy for Products:
If you are not satisfied with your product purchase, you may return it within 7 days for makeup and 14 days for all other products.
All sales are final for prescription products.
Refunds are issued as store credit.
All packages are shipped USPS and a signature is not required upon delivery. Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address. Your shipping address must be in the United States, a United States Territory or Canada. Prescription products including Tretinoin, Latisse, Obagi Clear, Obagi Blender, and the Obagi Nu-Derm Kit cannot be shipped to Canada.
Orders are processed by the next business day and may take up to 21 business days for delivery.